Frequently Asked Questions

You may have questions about how Hazel works. Here are some of the most commonly asked questions

Hazel team and Providers around a happy family

Hazel is open during school hours to start. Hazel is not available after school or on weekends at this time.

There is no limit on the number of visits.

Hazel is not a replacement for the emergency room. If a child needs immediate medical attention PLEASE CALL 911. Hazel is not designed to replace the 9-1-1 system.

A visit with Hazel will have no impact on your coverage. You will not receive a bill for any services provided. It’s important to maintain your current insurance.

If you have insurance, please keep it. Any prescriptions or external visits outside of school are not part of the Hazel program and would need to be covered.

Any prescriptions or external visits outside of school are not part of the Hazel program and would need to be covered by the family or insurance.

Complete the forms for consent provided by your school. It’s that simple. Each child needs one consent signed.

Providers are state licensed Physicians, Nurse Practitioners and Physician Assistants.

Hazel protocols and guidelines are evidence-based and grounded in the American Telemedicine Association and American Academy of Pediatrics guidelines. For anything outside of our scope, we will call parents to recommend next steps and refer to a local provider.

If a student has a primary care physician (PCP), Hazel Health encourages that relationship to be maintained. Hazel is not a replacement for primary care services.

Hazel has relationships with community providers and can assist in identifying available primary care providers.

Hazel Health is committed to communicating with a student’s PCP. If a student has a doctor, Hazel Health encourages that relationship to be maintained.

Hazel will follow up with PCPs when clinically appropriate. Communication to external providers can only occur if a parent/guardian has given written consent, which is obtained when a parent/guardian signs up for Hazel Health.

Yes, providers will write prescriptions, if medically appropriate. The parent/guardian will be contacted if a prescription is needed. Hazel support staff will call in the prescription to the preferred pharmacy. Hazel does not provide coverage for prescriptions or medical services outside of school.

Yes, under Family Educational Rights and Privacy Act (FERPA), medical records can be shared with the appropriate credentialed administrators (ie. principals) under FERPA.

Hazel providers will communicate with your child’s primary care provider when a referral to a specialist is needed. Most insurance companies (including Medi-Cal) require that referrals to specialists are made directly by the primary care provider.

Hazel currently does not offer appointments with our providers.

Hazel will communicate with the parent/guardian after every visit, in writing or over the phone.

You can contact Hazel directly at 415-96-HAZEL.